Each property that collects rent needs a bank account for the rent to go into. You can link an account you already added, or add a new one through Stripe.
Before you start
- If you are adding a new account, your plan must allow another bank account. If you have reached the limit, the app shows an upgrade window.
- Adding a new account opens Stripe's form inside DigitalTenant. Have your bank details and business or tax information ready. Stripe decides which questions it asks.
- If you are a team member and see Access Denied or No Access, ask your account owner to give you the Accounting → Bank Accounts permission under Settings → User Roles.
1. Open the Connect Account tab
- Go to Properties and click the property.
- Click the Connect Account tab.
If an account is already linked, you will see a row with Account, Bank, Status and Action. If nothing is linked, you will see an Add New Account button.
Add New Account only appears when no account is linked. To switch to a different account, remove the current one first (see step 5).
2. Choose how to connect
- Click Add New Account.
- Pick Link an existing account (an account already in Accounting) or Add a new account (connect a bank account through Stripe).
- Click Continue.
3. Link an existing account
- Pick the account from the list. Each one shows Connected or Not connected.
- Click Add Property.
- You will see Properties added successfully and the account shows in the tab.
- If you see No existing accounts found., go back and choose Add a new account.
- If you see Could not load accounts. Please try again., click Retry.
- After the window closes, check that the account now shows in the tab. If it does not, try again, or link it from Accounting, then the Bank Accounts card.
- You can link a Not connected account, but rent cannot be paid into it until it is connected. Use Connect again to finish it.
4. Add a new account through Stripe
- On the Add Account page, under Property Info, enter an Account Title you will recognize, for example "Maple Court Operating".
- Under Properties, this property is already selected. You can add other properties that should pay into the same account.
- Click Next. If you have reached your plan's bank account limit, a window explains this. Proceed opens Settings → Subscription.
- On Account Info, fill in everything Stripe asks for and finish the form.
- When you leave the form, you will see Account added and the app opens the Bank Accounts page.
- Check the Status:
- Connected: you are done.
- Connect again: Stripe still needs something. Click Connect again, finish the form in the Connect to Bank window, and close it.
The Account added message appears whenever you leave the Stripe form, even if you did not finish it. The Status column tells you if the account is ready.
There is no Back button once the Stripe form is showing. If you picked the wrong properties, finish or leave the form, then fix the properties under Accounting, then the Bank Accounts card, using View on that account.
5. View or remove the account
On the Connect Account tab, click ⋮ on the account row:
- View opens the account's page, with all properties linked to it.
- Remove asks you to confirm. After you remove it, you will no longer receive rent for this property in that account. Click Remove.
After removing, the row disappears and Add New Account comes back. The confirmation message may say "Property added successfully". If the row has gone, the account was removed. If the confirmation window stays open, the remove did not go through. Try again.
Good to know
- Account title is required or Property is required: fill in the empty field.
- No Add New Account button: the property already has an account. Remove it first.
- The Stripe form is blank or will not load: refresh the page and try Connect again.
- Payout timing and fees are set by Stripe.
- Once every rent-collecting property has a Connected account, you are ready to create leases and invoices.
Need help?
Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.