To receive money from landlords, you connect a payout account through Stripe. Once it is active, landlords can pay your invoices and Stripe pays the money out to your bank.
Before you start
- The Connected Account is for receiving money. It is different from the bank accounts under Accounting → Transactions, which are for bookkeeping only and don't move money.
- Employees need the Connected Account permission (under Settings). The company owner always has access.
- Have your business details and bank account and routing number ready. Stripe will ask for them. It takes about 10 minutes, longer if Stripe asks for documents.
1. Connect your account
- Go to Settings → Connected Account.
- Click Connect Account.
- In the Connect Your Payment Account window, answer Stripe's questions about your business, identity and bank account. Stay inside the window until Stripe says you are done, because clicking outside it closes it.
- When you finish, the page refreshes.
2. Check your account status
After connecting, the page shows a card with your account details:
- A status badge. Green Active means you are ready to receive money. Any other status means Stripe still needs something from you.
- Your bank, for example "Your Bank ending 1234", or No bank account linked.
- Email, Country, Account Type, Payout Schedule and Account Created.
Always check that the badge says Active. If it doesn't, click Connect Again and finish what Stripe asks for.
3. How you get paid
- You send an invoice on a work order. You can see your invoices under Accounting → Receivables, with their Status and Deposit Status.
- The landlord opens the invoice and clicks Pay Now.
- Stripe pays the money out to your bank on the Payout Schedule shown on your account card. Payout timing and fees are set by Stripe.
Remove your connected account
Click the trash icon on the account card, then click Delete to confirm. Without an active connected account, landlords can't pay your invoices.
Good to know
- Make sure your account shows Active before you send your first invoice.
- If a landlord tells you their payment failed and asks you to verify your account, go to Settings → Connected Account, click Connect Again and finish Stripe's steps.
- If the card says No bank account linked, click Connect Again and add your bank in Stripe.
- Payout Schedule: Not configured usually sorts itself out once your account is Active.
- If the Stripe window shows an error or won't load, refresh the page and try again. Ad blockers can sometimes stop it loading.
What to do next
- Link your business bank account for bookkeeping under Accounting → Transactions.
- Learn what to do if a landlord disputes a payment.
Need help?
Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.
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