To end a lease before its end date, for example for non-payment, a lease violation or by mutual agreement, you cancel it. If the lease is simply reaching its end date, you may not need to do this. See How to Let a Lease End Without Renewing.
Before you start
- You need the Documentation → Leases → Update permission. Account owners have it. If you see Access Denied when you try to cancel a lease, ask your account owner to give you access under Settings → User Roles.
- Only Active leases can be cancelled, including leases marked About to Expire.
- Cancelling permanently removes all invoices and tasks linked to the lease, and it can't be undone. Export or note anything you need from Receivables first.
- If you need to refund a deposit, do it before you cancel, from the lease's Deposit tab.
- Have your reason ready. It needs to be at least 10 characters.
1. Open the cancel option
- On the Leases list, click ⋮ Action on the active lease → Cancel.
- Or, on the lease's page, click the ⋮ button next to Renew Lease → Cancel.
2. Give a reason
In the Cancel Lease window, type your Reason, for example non-payment, lease violation or mutual agreement. Click Submit.
3. Confirm
- A window asks Are you sure you want to cancel this lease?
- Type Cancel in the box, with a capital C and no extra spaces.
- Click Confirm.
The Cancel button in this window closes it without cancelling the lease. To cancel the lease, type the word and click Confirm.
4. Check the lease is cancelled
You'll see Lease cancelled successfully. Open the lease and make sure it shows a red Cancelled badge. The page says the recurring rent has been stopped and no more invoices will be created.
If the lease still says Active, the cancellation didn't go through. Try once more, and contact our support team if it still doesn't change.
If the lease isn't active
| Lease status | What you can do |
|---|---|
| Upcoming (not started yet) | Use Delete from the ⋮ menu if the lease shouldn't go ahead. |
| Expired | The lease is already over. There's nothing to end. |
| Cancelled | The lease has already ended. |
| Draft | Use Delete to remove the draft. |
Good to know
- If you see Reason must be at least 10 characters., add more detail.
- If you see Please type 'Cancel' to confirm, check you typed Cancel exactly, with a capital C.
- If you see Error in cancelling lease. Please try again., check your internet connection, refresh and try again.
- There's no move-out or deposit refund step when you cancel. Handle any deposit refund first, from the lease's Deposit tab.
What to do next
- Check the lease shows Cancelled.
- Handle any final charges in Receivables.
- Check the unit is free for a new lease or listing.
- If you want to record more detail about why the lease ended, add a note on the lease's Notes tab.
Need help?
Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.