When you share a listing, applicants open a public page where they can view the unit, apply or send you a question. This article explains what they see, what they do, and where you find their applications.
Before you start
- Your listing must be Active. If it's off, applicants see Unable to load listing.
- Check whether Accept Tenant Passport is on in your listing's Settings. It decides which apply buttons applicants see.
- Share the right link. For one listing, copy it from the You're Live! screen or ⋯ → Share. For all your listings, use Share Listings on the Listings page.
1. What applicants see
Applicants don't need to log in to view your listing.
- If you shared all your listings, they see a Find Your Next Home page with a search box and an Apply button on each listing. Apply opens that listing's page.
- The listing page shows photos, when the unit is available, the title and address, the unit details, the deposit, amenities, which utilities the tenant pays and the lease details.
- If you turned them on, it shows your screening requirements, with a note that meeting them doesn't guarantee approval.
- On the side, they see the rent per month, the apply buttons, your virtual tour (if added), a Have Questions? box and, if you accept it, a Tenant Passport card.
| Accept Tenant Passport | Apply buttons applicants see |
|---|---|
| On (default) | Apply with Tenant Passport and the Standard Screening button |
| Off | The Standard Screening button only |
2. Applying with a Tenant Passport
- The applicant clicks Apply with Tenant Passport. A window called Apply for This Property gives them three choices:
- Apply with Tenant Passport, if they already have one. This takes them to the tenant login page.
- Don't have a Passport? Get one. This takes them to tenant sign-up, where they choose a Basic, Standard or Premium passport.
- Standard Screening, a one-time report for this property only.
- An applicant who already has a passport logs in, opens their passport and uses Share Passport. They enter your Landlord Email and pick the Property and Unit.
- A new applicant creates a Tenant Passport, enters your email, property and unit, then completes the verification steps.
- Once their passport is shared and verified, you see them under Contacts → Tenant Applicants.
After logging in or signing up, applicants land in their own tenant account, not on your listing. They need to enter your email and choose the property and unit themselves. It helps to give applicants your account email and the exact property and unit names.
The price the applicant pays for a passport is shown on the purchase screen.
3. Applying with standard screening
- The applicant clicks the Standard Screening button. The Standard Application form opens.
- They enter their First Name, Last Name, Email and Phone. The phone number must be 10 digits.
- They click Continue to Screening.
- If it works, they see Application Submitted. If not, they see Application Not Submitted with the reason.
The form also shows a tip about saving money with a Tenant Passport, with a Switch to Passport link. This shows even if you don't accept Tenant Passport.
You find these applicants under Contacts → Prospects, with an orange External badge. The badge means they applied from a public listing.
4. Asking you a question
Under Have Questions?, applicants can click Contact Property Manager or Contact Landlord, depending on the contact you picked in your listing settings. They enter their Name, Phone, Email and a Message of at least 10 characters, then click Send Message.
If you turned on Display contact info on listing, your name, email and phone also show there. A message is a question, not an application.
5. Where you find applications
| How they applied | Where you find them | Are you notified? |
|---|---|---|
| Tenant Passport | Contacts → Tenant Applicants | Yes, if Tenant Passport Completed is on in your listing settings |
| Standard screening | Contacts → Prospects, with an External badge | There's no listing setting for this. Check Prospects for new applicants. |
| Contact form | A message only, not an application | Yes, if New Inquiry Submitted is on in your listing settings |
The Total Applications tile on your Listings page shows how many applications you have.
Good to know
- If an applicant can't open your listing, check it's Active and copy the link again from ⋯ → Share.
- If there's no Apply with Tenant Passport button, turn on Accept Tenant Passport: edit the listing, go to Settings, switch it on and click Publish.
- If an applicant logged in but nothing shows that they applied, they need to use Share Passport with your email, property and unit.
- If the Find Your Next Home page says No rentals found, check your listing statuses under Rentals → Listings.
What to do next
- Review your applicants under Tenant Applicants or Prospects.
- For Tenant Passport applicants, review their reports and approve or deny them.
- When you choose a tenant, turn the listing off and create the lease.
Need help?
Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.