How to Archive or Delete a Property

When you stop managing a property, you can archive it or delete it. Archiving puts it away and can be undone. Deleting removes it for good.

Before you start

• Archive marks the property as archived. You can undo it at any time with Unarchive. If you are not sure, archive.
• Delete removes the property, all its units and any listings on them. It cannot be undone.
• A property that still has things linked to it, such as active leases, may not be deleted. The app will tell you why.
• If you are a team member and see Access Denied, ask your account owner to give you the right permission under Settings → User Roles. Archiving needs Rentals → Properties → Update. Deleting needs Rentals → Properties → Delete.

1. Archive a property

1. Go to Properties.
2. Click the ⋮ menu on the property's row, then Archive. There is no confirmation step.
3. You will see Property has been archived.

Archived properties no longer show the Add unit option.

2. Unarchive a property

1. On Properties, set the Property Status filter to Archive.
2. Click ⋮ on the property's row, then Unarchive.
3. You will see Property has been unarchived.

Archive and Unarchive are only on the Properties list, not on the property's own page.

3. Delete a property

1. Choose one of these:
   • On Properties, click ⋮ on the row, then Delete.
   • On the property's own page, click ⋮ (top right), then Delete.
   • To delete several, tick their rows on Properties and click Delete.
2. A Confirm Delete window explains that all units and listings will also be deleted and that this cannot be undone.
3. Click Confirm.
4. You will see Property has been deleted (from the list) or Property deleted successfully (from the property page, which then takes you back to Properties).

The deleted units are freed up on your plan. You can check your unit count under Settings → Subscription.

Good to know

• Property Deletion Failed with a reason: follow the reason, for example end the lease first, then try again.
• This Property can't be Deleted.: try deleting from the Properties list, which may show more detail.
• Something went wrong when archiving: refresh the page and try again.
• Clicking Delete in the row menu does nothing: ask your account owner to check that your role includes the Delete permission.
• Cannot find an archived property? Set Property Status to Archive.
• If the property had a bank account linked, check Accounting → Bank Accounts after deleting it.
• Deleted a property by mistake? It cannot be undone in the app. Contact our support team straight away.

Need help?

Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.