Use this guide to update a property's name, size, address, amenities, description or photos.
Before you start
- Some things cannot be changed here:
- Residential or Commercial cannot be changed after the property is created.
- The number of units is not changed here. Add units with Add unit, or remove them by deleting units.
- Status (Active or Inactive) is set by the app based on whether your units are occupied.
- Unit details such as rent, bedrooms and bathrooms are edited on each unit, not on the property.
- If you are a team member and see Access Denied or No Access, ask your account owner to give you the Rentals → Properties → Update permission under Settings → User Roles.
1. Open the Edit window
Go to Properties, click the ⋮ menu on the property's row, then Edit. We recommend this way, because it tells you whether your changes saved.
The grey box at the top shows the Property Type and Status (for example "Active · 3 of 4 occupied"). These are read-only.
2. Update the basic information
- Property Name (required)
- Property Size (sq ft) (required)
- Property Type (only shown if the property does not have a type saved yet)
- Amenities and Description (optional)
3. Update the address
- Address Line 1 (required). Start typing and pick from the dropdown to fill in City, State and ZIP.
- Address Line 2 (optional)
- City, State and ZIP Code (required). The ZIP code must be 5 digits.
Important: picking a new address from the dropdown loads 4 Street View photos and replaces the photos currently in the form. Pick the address first, then add your own photos again before you save. If you do not want your photos to change, close the window without saving.
4. Update the photos
Under Images (optional), add or remove photos. The first photo is used as the cover.
5. Save
Click Save Changes. The button stays greyed out until you change something. You will see Property updated and the list refreshes.
If you click Cancel or X with unsaved changes, the app asks Discard changes? Choose Keep Editing to go back, or Discard & Close to lose the changes.
Editing from the property's own page
You can also open the property and click ⋮ (top right) → Edit. This window has the same information (Property Title, Property Type, Select Amenities, SqFt, address, Description and Properties Images) and a Save button. When it saves, the window closes and the page reloads with your changes. If the window stays open after you click Save, the change did not save. Close it and use Properties → ⋮ → Edit instead, which shows the reason.
Good to know
- Save Changes is greyed out: you have not changed anything yet.
- Property Title is required: fill in the property name.
- Area is required: enter the total square footage.
- A ZIP code message: enter a 5-digit ZIP code.
- A city message: the city name must be between 2 and 28 characters.
- Couldn't save changes. Try again. or Couldn't load this property. Try again.: refresh the page and try again.
- Your photos changed to street pictures: you picked an address from the dropdown. Remove the Street View photos and add yours again, or close without saving.
- Need to switch between Residential and Commercial? This is not possible on an existing property. Create a new property with the right type.
- If you changed photos, check that any live listing still looks right.
Need help?
Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.