You can change your password and add an extra login step from Settings > Login & Password. If you forgot your password and can't log in, see our guide on resetting your password instead.
Before you start
- Make sure you can open the email account you log in with. Two-factor codes are sent there.
- Team members need Login & Password access in their role to use this page.
1. Change your password
- Go to Settings > Login & Password.
- Under Change Password, fill in Current Password, New Password and Confirm Password.
- Click Save.
You will see Password updated successfully and the boxes clear.
Your new password must:
- Be at least 8 characters long
- Contain at least 1 number
- Contain at least 1 uppercase letter
- Contain at least 1 special character
Follow the checklist on the page to make sure your password meets every rule.
2. Turn two-factor login on or off
Two-factor login adds a step when you sign in. After you enter your password, we email you a 4-digit code to type in. This helps protect your account.
- Go to Settings > Login & Password.
- Under SECURITY SETTINGS, flip the switch next to "Enable two-factor authentication via email."
There is no Save button. To check that the change saved, refresh the page and look at the switch again.
3. Log in with two-factor turned on
- On Login to Landlord Portal, enter your email and password and click Sign In.
- A Verification Code box appears with "We have sent the verification code to your email address".
- Type the 4-digit code from the email, or paste it. It submits on its own after the fourth digit.
A countdown shows how long the code is valid. When it reaches zero, click Resend Code to get a new one. Closing the box cancels the login.
Good to know
- We recommend turning on two-factor login for account owners and anyone with admin access.
- Wrong current password? The save is refused. Check it and try again.
- Code never arrives? Check your spam folder. Wait for the timer, then click Resend Code.
- "OTP expired. Please request a new one." You used an old code. Log in again to get a fresh one, and use the newest email only.
- Switch changed back after a refresh? The change didn't save. Flip it again and refresh to confirm.
- "Access Denied" asking for "Login & Password Updation" access? Ask the account owner to give your role Login & Password access.
- "Session Expired! Please login again." Your login timed out. Log in again.
Need help?
Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.