Your personal information is the name, photo, phone number, email and mailing address on your own account. Every account type has this page: tenants, landlords, team members and Service Pros.
Before you start
- These are your own details, not your company's. If you are a landlord or a Service Pro and want to change your business name or business address, use the Company Information card instead.
- Changing your email needs to be verified before it takes effect, so make sure you can open the new inbox before you start.
1. Open your personal information
- Go to Settings.
- Click the Personal Information card.
2. Update your details
| Field | What it is |
|---|---|
| First Name, Middle Name, Last Name | Your name as it appears on your account and on documents sent to you. |
| The address you log in with and where your notifications go. Changing this needs verification, covered in step 4. | |
| Phone and Phone Type | Your contact number. Phone Type is Home, Mobile or Office. |
| Address, City, State, Zip Code | Your mailing address. For a tenant this is your own mailing address, which is not the same thing as the unit you rent. |
Change what you need, then click Save. You will see Profile updated successfully.
3. Change your profile picture
- Click your picture at the top of the page.
- Choose an image from your computer or phone.
- Click Save.
A square image works best, because it gets displayed in a circle.
4. Change your email
Your email is how you log in, so you need to confirm the new address first. When you change it:
- Enter the new address and click Save.
- We send a verification message to the new address.
- Open that message and confirm.
Until you confirm, you keep logging in with your old address. If the message does not arrive, check your spam folder first.
Good to know
- Changing your mailing address does not change your lease. If you have moved out or are moving, tell your landlord as well. Updating this page does not end a lease or change where rent is owed.
- Tenants: your landlord added you using a particular email address. If you change your email here and your rental stops appearing, contact your landlord so they can update their records.
- Landlords and Service Pros: changing your personal name does not change your company name. Those are two separate cards in Settings.
- Nothing saved? Check for a red message under the field you edited. A missing first name, last name or phone type will stop the whole page saving.
- "Access Denied" on a team account? Your role may be able to view this page but not change it. Ask the account owner for edit access.
Need help?
Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.
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