This guide walks you through creating your DigitalTenant account, choosing a plan, verifying your email and logging in for the first time. It takes about 5 to 10 minutes.
Before you start
- Make sure you can open your email now. You will need to click a link in a verification email before you can use the app.
- Have these details ready:
- Your first and last name
- Your email address. This becomes your login.
- A password that meets the rules in step 2
- Your phone number (10 digits) and phone type (Mobile, Home or Office)
- Your mailing address (US only)
- A business name. This is required, even if you rent out property as an individual. Your own name is fine.
- Roughly how many units you manage
- A credit or debit card, if you want a paid plan
1. Open the sign-up form
- Go to the Welcome to DigitalTenant page.
- Click I am a Property Manager or Landlord. This opens the Login to Landlord Portal page.
- Next to "Not a member yet?", click Register Now!
The Welcome page also has I am a Tenant and I am a Service Professional. These are separate account types, so make sure you choose the landlord option.
2. Fill in the Register as a Landlord form
Every field on this form is required.
- First Name and Last Name
- Email: this is the email you will log in with.
- Create new Password and Confirm Password: both must match exactly.
- Phone Type: Mobile, Home or Office.
- Phone No: exactly 10 digits.
- Address: start typing, then pick your address from the dropdown. This fills in City, State and Zip Code for you.
- Country: always USA.
- Zip Code: exactly 5 digits.
- Business Name: your own name works if you don't have a company.
Your password must:
- Be at least 8 characters long
- Contain at least 1 number
- Contain at least 1 uppercase letter
- Contain at least 1 special character, for example ! @ # $ %
A checklist under the form turns green as you meet each rule.
When the form is complete:
- Tick the box that starts "I agree to all the Terms & Conditions and Privacy Policy and TransUnion Screening Agreement".
- Click Create Account.
You will see Account created successfully and move to the plan page. Your account exists from this point.
3. Choose a plan
The page says Select A Property Plan That Works For Your Business.
- In Units, type how many units you manage.
- Under Billing Period, choose Monthly or Yearly. Yearly billing saves you 20%.
- Compare the plans: Property Lite, Property Standard, Property Pro and Property Max.
- Click the button on the plan you want.
If a plan shows Unavailable with a Please Upgrade Plan button, your unit count is above that plan's limit. Choose a bigger plan instead.
On Yearly billing, the price shows as Per month. Billed yearly. Your card is charged for the full year.
Free plan
On Property Lite, click Get Started Free. You go straight to your dashboard. No card is needed.
Paid plan
- Click Get Started. A secure checkout window opens.
- Enter your card details and complete the payment.
- You will see Successfully subscribed to your plan! The window closes after a few seconds and your dashboard opens.
To leave checkout without paying, click Back in the top left.
4. Verify your email address
The first time you open your dashboard, you will see a box that says Almost there! and Verify your email address, with your email shown.
- Click Verify Email. We send you a verification email.
- Open the email and click the link in it.
- Go back to DigitalTenant and refresh the page. The box goes away and your dashboard loads.
After you click Verify Email, the button shows a 2-minute countdown. You can send another email when it ends.
If you signed up with the wrong email, click Change Email, type the correct address and click Verify. Your login email changes to the new address.
5. Log in
- Go to Login to Landlord Portal.
- Enter your Email and Password, then click Sign In.
- If you have turned on two-factor login, a Verification Code box appears. Type the 4-digit code we emailed you. It submits on its own after the fourth digit.
You will see Login Successful and your dashboard opens. As the account owner, you have full access to everything your plan includes.
What to do next
- Add your company details in Settings > Company Information.
- Check your plan and units in Settings > Subscription.
- Add your first property: go to Rentals > Properties, then click Add Property.
- Invite team members in Settings > User, if your plan includes them.
- Group properties into Portfolios if you manage for different owners.
Good to know
- Create Account does nothing? Make sure the terms box is ticked, then click again.
- Red "is required" messages? Scroll up. The first field that needs fixing may be above the part of the form you can see.
- "Landlord already exists with this email." You already have an account. Log in, or use Forgot Password? on the login page.
- City shows an error? Pick your address from the dropdown so City fills in correctly.
- Checkout only shows a gray loading block? Click Back and try again.
- Paid, but still on the plan page? Don't pay again. Go to your dashboard and check Settings > Subscription.
- Closed the page before choosing a plan? Log in and check Settings > Subscription. You can upgrade from there.
- No verification email? Check your spam or junk folder. If the address is wrong, use Change Email. You can resend once the countdown ends.
- "Session Expired! Please login again." Your login timed out. Just log in again.
- Ended up on the Tenant or Service Professional login? Go back and choose I am a Property Manager or Landlord.
Need help?
Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.