How to Delete Your Account

This guide is for landlord accounts. You can delete your DigitalTenant account from Settings. After you delete it, you have 14 days to change your mind and recover it.

Before you start

• Know what you will lose. When a landlord account is deleted:
  • Your properties are removed.
  • Your tenants lose portal access. They can no longer pay rent, send maintenance requests or message you through DigitalTenant.
  • Rent payments, deposits and expenses are deleted.
  • Leases and tenant applications are removed.
  • Your messages are deleted.
• Download anything you need first, such as reports, tenant records, leases and other documents. After 14 days, nothing can be recovered.
• Consider telling your tenants before you delete your account.
• Team members need Delete Account access in their role to use this page.

1. Open Delete Account

1. At the bottom of the sidebar, click Setting.
2. Click the Delete Account card.

The page heading is DELETE YOUR ACCOUNT.

2. Read what happens

Click What happens when I delete my account? to see a full list of what you will lose. From there, click Cancel to stop, or click the I understand button to continue with deletion.

3. Tick the box and delete

1. Tick Yes, I want to delete my account. The Delete Account button stays greyed out until you do.
2. Click Delete Account.

4. Type "delete" to confirm

1. In the Confirm Account Deletion window, type delete in the Type 'delete' to confirm box. Capital letters don't matter.
2. Click Confirm Deletion.

You will see Account deleted successfully and be logged out. Your account is now scheduled for deletion.

If you change your mind within 14 days

Log in as usual. A Deleted Account window shows the date you can restore your account until.

1. Click Recover Account. We send a recovery email to your registered email address.
2. Open the email and click the link.
3. Set a new password on the Set Password page.
4. You will see Account Recovered. Log in with your new password.

You need to set a new password to recover your account. Your old password won't bring it back on its own.

Delete your account right away

In the Deleted Account window, Delete Permanently deletes your account straight away instead of waiting 14 days. There is no second confirmation, so only click it if you are sure.

Good to know

• Delete Account button greyed out? Tick Yes, I want to delete my account.
• Confirm Deletion greyed out? Type exactly delete, with no spaces.
• An Error message when you delete? Read the message. It tells you what needs to be sorted out first.
• No recovery email? Check your spam folder, then click Recover Account again.
• "You don't have permission" or "isn't currently authorized to delete account"? Ask the account owner. They can give your role Delete Account access or delete the account themselves.

Need help?

Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.