If you forgot your password or can't get into your account, follow these steps to set a new password and log in.
Before you start
- Make sure you are on the right login page. Landlords and their team members log in at Login to Landlord Portal. Your account only works on its own login page.
- Tenants and Service Pros follow the same steps on their own login page.
- Use the exact email on your account. A typo or an old email is the most common cause of login problems.
- Make sure you can open that inbox now, including the spam or junk folder.
1. Ask for a reset email
- On Login to Landlord Portal, click Forgot Password? under the Sign In button.
- Type your account email in Enter email here. Check there are no extra spaces or typos.
- Click Reset Password.
You will see a Check your email page saying we have sent password reset information to your email address.
If you see Failed to send email!, check the spelling of your email and make sure you are on the landlord login page.
2. Open the link in the email
Open the email and click the link. It opens a Set Password page.
3. Set your new password
- Type your new password in Create new password.
- Type it again in Confirm Password.
- Check the list under the fields. Each rule turns green when it is met:
- At least 8 characters
- At least 1 number
- At least 1 uppercase letter
- At least 1 special character, for example ! @ # $ %
- Click Set Password.
4. Log in with your new password
A success window appears. Go to Login to Landlord Portal and sign in with your new password.
If the Login button takes you to a different portal's login page, such as the tenant login, switch back to Login to Landlord Portal. Your new password works there.
If you have two-factor login turned on
After you click Sign In, a Verification Code box appears.
- Type or paste the 4-digit code from the email we sent you.
- A timer counts down. When it reaches zero, click Resend Code.
- Always use the code from the newest email.
- If you see OTP expired. Please request a new one., log in again to get a fresh code.
If you see "Almost there!"
This means your email address isn't verified yet. You need to verify it before you can use the app.
- Click Verify Email. We send you a verification link. The button then shows a 2-minute countdown before you can send another.
- Open the email and click the link.
- Refresh the page or log in again.
If your email address is wrong, click Change Email, type the new address in Enter New Email and click Verify. You can log out using the icon in the top right of the window.
Good to know
- No reset email? Check your spam folder. To send another, go back to Forgot Password? and click Reset Password again. The Resend Email button on the Check your email page takes you back to the login page.
- Set Password shows an error? "Please Fill mandatory fields to continue" means a box is empty. "Password does not match" means the two boxes are different. "Please choose another password" means a rule isn't met. Any other error usually means the link has expired or was already used, so ask for a new reset email.
- New password doesn't work? Make sure you are on Login to Landlord Portal, not the tenant or service pro login.
- Red message when you click Sign In? Check your email and password, and that you are on the right portal. If it still fails, reset your password.
- "Session Expired! Please login again." You were signed out. Just log in again.
- "OOPS! PAGE NOT FOUND"? The link or address may be wrong. Go to the login page directly.
- A white page that says "Something went wrong." Refresh the page. If it keeps happening, contact our support team and tell us the time and the page you were on.
- Want to change your password while logged in? Go to Settings > Login & Password.
Need help?
Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.