Your Properties page shows the home you rent, as your landlord set it up. Here you can view your lease, sign lease documents, upload files, find your landlord's contact details and create maintenance requests.
Before you start
- Your landlord must have added you to the property, usually through a lease. Until then, your Properties list is empty.
- Allow pop-ups for DigitalTenant in your browser. Signing opens in a new tab.
1. Open your property
Click Properties in the sidebar. Click the property name, or click ⋯ and choose View.
2. Find what you need
Each property has these tabs:
| Tab | What you find there |
|---|---|
| Overview | The property details, description and amenities. |
| Landlord Info | Your landlord's Name, Phone, Company Phone, Email and Company. |
| Units | Each unit with its rent and status. Click a unit to open its own page. |
| Tasks | Maintenance requests for this property. Click Create New to report a problem. |
| Leases | Your lease terms: unit, dates, term, rent, deposit and status. View only. |
| Documents | Lease documents sent to you for signing, and signed copies to download. |
| Files | Files on the property. You can add your own. |
A unit's page has Overview, Tasks, Files and Notes tabs.
3. Sign a lease document
- Open your property and go to the Documents tab.
- Find the document with a Sign Now button. That one is waiting for you.
- Click Sign Now. You see Preparing document..., then Document is ready!, and the signing page opens in a new tab.
- Sign the document there. When everyone has signed, the status shows Completed.
- To save a copy, click ⋯ and choose Download.
4. Upload a file
- Open your property and go to the Files tab.
- Click Add New File.
- Enter a File Name and add your file under Upload Media. Both are required.
- Save. You see File Added Successfully.
Good to know
- Your lease is in two places. The Leases tab shows the terms. The Documents tab is where you sign it and download the signed copy.
- The Documents page in the sidebar is not the same as your property's Documents tab. The sidebar page holds the renters insurance policies you bought in DigitalTenant. Your lease documents are on the property's Documents tab.
- If Document is ready! appears but no new tab opens, your browser blocked the pop-up. Allow pop-ups for DigitalTenant and click Sign Now again.
- No Sign Now button? The document is already signed, or your landlord hasn't sent it yet. Check the Status.
- A property shows Inactive when none of its units are marked as occupied. Ask your landlord if this looks wrong.
- If your landlord's contact details are empty, message them in Chat.
- If you see Error in getting files. Please try again., refresh the page.
- Once your lease is signed, check Payments for your first rent invoice.
Need help?
Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.
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