Your landlord sends rent and other invoices to your Payments page. You can pay each one by bank transfer or by credit or debit card.
Before you start
- The invoice must show Unpaid or Overdue. Only these invoices have a Pay Now option.
- Have your online banking login (for a bank transfer) or your card ready.
1. Find the invoice
Click Payments in the sidebar. The cards at the top show your Total Invoices, Paid Invoices, Unpaid Invoice and Overdue Invoice counts. The table lists each invoice with its Due Date, Amount, Late Fees, Amount Due and Status.
You can narrow the list with the From Date, To Date, Status, Category and Amount filters.
2. Click Pay Now
You can start a payment in any of these ways:
- Click Pay Now in the invoice's row, or click ⋯ and choose Pay Now.
- Click ⋯ and choose View to open the invoice, then click Pay Now under Payment Information.
- On your Dashboard, click Pay Now on the card that shows your next payment.
If you see Offline Payment Required, your landlord has asked you to pay this invoice directly, for example by cash or check. Pay your landlord the way you agreed. If you would rather pay online, ask your landlord to change the invoice's payment method.
3. Choose how to pay
The Payment methods window shows the amount due and two options:
- Bank transfer (ACH), marked Best value. The money arrives in 3 to 5 business days, and the processing fee is never more than $5.
- Credit or debit card. The payment is confirmed right away.
At the bottom you see the Payment amount, the Processing fee and the Total charged. Processing fees are not refundable. Click the pay button, for example Pay $1,205.00 via bank transfer.
4. Pay on the secure payment screen
- A secure payment screen from Stripe opens. Gray bars show while it loads.
- Enter your card details, or link your bank account for a bank transfer.
- Confirm the payment. The total shown on this screen is the amount you will be charged.
To cancel, click Back at the top left.
5. Check that it went through
When the payment is confirmed, the payment screen closes and your list refreshes. There is no separate success message. Check that the invoice's Status now shows Paid. Bank transfers can take 3 to 5 business days to complete.
After you pay
- To keep a receipt, click ⋯ and choose Download as PDF or Print. You can also use the Download and Print buttons on the invoice page.
- Paid or cancelled invoices can be hidden with Archive and brought back with Unarchive. You can also Delete them, but a deleted invoice can't be recovered. This only changes your own list.
Good to know
- Each invoice is paid by hand. Automatic payments are not available yet, and you can't save a payment method in DigitalTenant.
- No Pay Now option? The invoice is already Paid or Cancelled. If that looks wrong, ask your landlord.
- Payment Unavailable means your landlord hasn't finished setting up online payments. Only your landlord can fix this, so let them know.
- If the payment screen shows gray bars and never loads, click Back and try again.
- If Pay Now on the Dashboard closes straight away, try Pay Now from the Payments page. It shows a message explaining why.
- If you paid but the invoice still shows Unpaid, don't pay again. A bank transfer may still be processing. If it stays unpaid, contact our support team.
- Invoice not found. means the link is old. Open the invoice from your Payments list instead.
Need help?
Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.