Your Documents page holds the renters insurance policies you bought in DigitalTenant through our partner Sure. Use it to view, print or download your policy, for example to send proof of insurance to your landlord.
Before you start
- Only policies bought with the Get Insurance button in DigitalTenant appear here. Policies bought on Sure's own website or from another insurer won't show.
- Looking for your lease or a file from your landlord? Those are under Properties. See "Where to find other documents" below.
1. Open your Documents page
Click Documents in the sidebar. The list shows each policy's Policy Number, Property, Landlord and Effective Date. Use the Search box to find a policy. On a phone, each policy shows as a card.
2. View a policy
Click the policy number, or click ⋯ and choose View. The policy opens in a viewer. It has print and download buttons at the top, and × to close.
3. Print a policy
Click ⋯ and choose Print. You see Preparing document for printing..., then Document ready for printing!, and your browser's print window opens.
4. Download a policy
Click ⋯ and choose Download. You see Document downloaded successfully! when it is saved.
How a policy gets onto this page
- On your Dashboard, click Get Insurance.
- Sure's sign-up opens inside DigitalTenant. Your name, phone, email and address are filled in from your account.
- Choose and buy your policy in Sure's screens. Prices and coverage are set by Sure.
- When the purchase is saved, you see Insurance data saved successfully! and the policy appears under Documents.
Finish the whole purchase inside the DigitalTenant window. If you close it early or finish on Sure's website in another tab, the policy won't appear here.
Where to find other documents
- A lease to sign, or a signed lease: click Properties, open your property, then the Documents tab.
- Your lease terms: the Leases tab on your property.
- A file your landlord uploaded: the Files tab on your property.
Good to know
- If Print does nothing, your browser may be blocking pop-ups. Allow pop-ups for DigitalTenant and try again, or download the policy and print the PDF.
- If the viewer keeps loading or shows Failed to load document, close it and click View again, or try Download.
- If you see Failed to fetch documents, refresh the page.
- If you see Document not available for download, try again later.
- If you bought insurance in DigitalTenant but it isn't listed, contact our support team with the policy number from Sure's email.
Need help?
Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.