Use a maintenance request to tell your landlord about a problem in your home, like a leak or a broken appliance. In DigitalTenant, requests are called tasks.
Before you start
- Your landlord must have added you to your property and unit. If you don't see them in the lists, ask your landlord to add you.
- Have a short title and a clear description of the problem ready.
- Photos are optional but helpful.
1. Open the Create Task form
Use any of these:
- Click Tasks in the sidebar, then Create New Task.
- Click Properties, open your property, go to the Tasks tab and click Create New. Your property is filled in for you.
- Open your property, go to the Units tab, open your unit, go to its Tasks tab and click Create New. Your property and unit are both filled in.
2. Fill in the details
- Property: choose your property.
- Unit: choose your unit. You need to pick the property first.
- Title: a short summary, for example "Kitchen sink leaking".
- Description: what is wrong, where it is, when it started, and how to get in.
- Upload Media (optional): add photos of the problem.
Property, Unit, Title and Description are required. Your landlord sets the priority, due date and who will do the work.
3. Save
Click Save. You see Task created successfully, and your request appears in the list as Not Started.
If you see Failed to create task, try again.
4. Follow your request
Your Tasks list shows each request's Title, Assigned To, Due Date, Status and priority. You can filter by Status (Not Started, In Progress, Overdue, Completed) and Priority (Low, Medium, High).
To open a request, click ⋯ and choose View. It has three tabs:
- Overview: the due date, status, priority, who it is assigned to, the description and all updates so far.
- Notes: written messages about the request.
- Files: attachments.
When your landlord assigns someone to fix it, their name shows under Assigned To.
5. Post an update
- Click ⋯ and choose Post an Update. If you already have the request open, you can post an update from the settings icon on that page.
- Type what has changed in Input Details.
- Choose a Status: Not Started, In Progress or Completed.
- Click Add. You see Task updated successfully.
Good to know
- Only photos can be added when you create a request. You can add other files on the request's Files tab afterwards.
- If you marked a request Completed by mistake, post another update with the right status.
- If the Post Update window stays open after you click Add, check your internet connection and try again.
- You can't delete a request once it is created.
- Assigned To and Due Date stay empty until your landlord picks up the request. You can message your landlord in Chat.
- Overdue means the due date your landlord set has passed. Follow up with your landlord.
- For urgent problems, also contact your landlord directly by phone or in Chat.
Need help?
Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.