How to Sign Up and Log In as a Tenant

There are two ways to get a tenant account. You can sign yourself up, or your landlord can invite you by email. This article covers both, plus logging in and resetting your password.

Before you start

• If your landlord has already added you, use the invite email they sent. Don't sign up again with the same email address.
• Make sure you are on the tenant pages. Landlords and service professionals have their own login pages.
• Have these ready: your first and last name, an email address you can open right away, a 10-digit phone number, and a password.
• Your password needs at least 8 characters, one number, one uppercase letter and one special character.

1. Open the tenant pages

Go to the Welcome to DigitalTenant page and click I am a Tenant. This opens the tenant login page. To create a new account, click Register Now!

If you are applying for a rental from a landlord's listing, clicking Apply and then Don't have a Passport? Get one. takes you straight to registration.

2. Sign yourself up

On the Register as a Tenant page:

1. Fill in First Name, Last Name, Email, Password, Confirm Password and Phone No. All fields are required.
2. Watch the checklist under the form. It ticks off each password rule as you type.
3. Tick the box to agree to the Terms & Conditions, Privacy Policy and TransUnion Screening Agreement.
4. Click Create Account.

When it works, you see SignUp Successful and your Dashboard opens. You are already logged in.

3. Or accept your landlord's invite

If your landlord added you as a tenant, you get an invite email.

1. Open the email and click the link. The Set Password page opens.
2. Type your password in Create new password and again in Confirm Password. The same password rules apply.
3. Click Set Password.
4. A message confirms it worked. It may say Password Reset. That is normal, even for a new account.
5. Click Login and log in with your email and new password.

Didn't get the invite? Check your spam folder. If it is not there, ask your landlord to resend the invite.

4. Log in

1. On the Login to Tenant Portal page, enter your Email and Password.
2. Click Sign In. You see Login Successful and your Dashboard opens.

Sometimes we ask for a verification code. If a Verification Code window opens, type the 4-digit code from your email. It sends by itself once all 4 boxes are filled. If the code doesn't arrive, check your spam folder, then click Resend Code.

You can also use the DigitalTenant app on your phone. Download it from the App Store or Google Play and log in with the same email and password.

5. Reset a forgotten password

1. On the login page, click Forgot Password?
2. Type the email you used to create your account and click Reset Password.
3. The Check your email page opens. Open the email and click the link.
4. Set your new password on the Set Password page, then click Login.

To get a new reset email, go back to the tenant login page, click Forgot Password? and enter your email again.

What you see after you log in

Your Dashboard greets you by name and has buttons for Get Insurance and Create Tenant Passport. The sidebar has Dashboard, Properties, Documents, Tasks, Tenant Passport, Payments and Chat.

• If your landlord invited you, your home shows under Properties.
• If you signed yourself up, you won't see a property, lease or invoices until a landlord adds you as their tenant.

Good to know

• If Create Account does nothing, make sure the agreement box is ticked.
• User Already Exists means that email already has an account, often from a landlord invite. Log in instead, or use Forgot Password?
• Phone number must be 10 digits means you should type 10 digits with no country code.
• If the link in an email gives an error on Set Password, it may be old or already used. Ask your landlord to resend the invite, or use Forgot Password?
• OTP expired. Please request a new one. means the code is too old. Log in again to get a new code.
• If you see Session Expired! Please login again., click I am a Tenant and log in again.
• On the wrong login page? Click Login as Landlord or Service Professional on the tenant login page to switch, or Back to return to the Welcome page.
• Once you are in, add your address under Settings. You need it for a Tenant Passport.

Need help?

Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.