How to Get and Complete Your Tenant Passport

A Tenant Passport is a rental application you can reuse. It includes a credit report, criminal history and eviction history from TransUnion, plus identity and income checks through Plaid. You pay once, fill in your profile, and the passport is shared with the landlord you choose. Plan for about 20 to 30 minutes.

Before you start

• You need a tenant account. If you don't have one, sign up first.
• You can only have one active passport at a time. If your current one has expired, you can buy a new one.
• Your account must have a full address: Address, City, State and Zip Code.
• Have these ready:
  • Your landlord's email address. If your landlord doesn't use DigitalTenant, you need their full contact details plus the property's address, monthly rent and deposit.
  • Your legal name exactly as it is on your driver's license or passport, your date of birth, and your SSN or ITIN (9 digits).
  • Your driver's license or U.S. passport. You use it to verify your identity through Plaid.
  • A way to show your income: your online banking login, your payroll account login, or your recent pay stubs as PDF files.
  • Details for your jobs, including a supervisor's name, email and phone number.
  • Your past addresses, each with a landlord or property manager's name, email, phone number and the monthly rent.
  • A card to pay with.

1. Start a new passport

Click Tenant Passport in the sidebar, then Create New. You can also click Create Tenant Passport on your Dashboard.

The first time you open the Tenant Passport page, a short tutorial video plays. Close it and click Create New. You can watch the video again with the round ▶ button at the bottom left of the page.

A Tenant Passport Eligibility Check window appears. Click Yes, continue. If you see Unable to create passport, you already have an active passport.

2. Tell us who the passport is for

In the Landlord and Property Identification window:

If your landlord uses DigitalTenant

1. Type your landlord's email in Landlord Email. Their properties load for you.
2. Choose the Property, then the Unit.
3. Click Continue.

If your landlord doesn't use DigitalTenant

1. Click Add External Landlord.
2. Fill in every field under Landlord Information and Property Information, including Unit or Apt. Rent and deposit must be more than $0. Zip codes must be 5 digits.
3. Click Continue.

If nothing happens when you click Continue, open both sections and look for red text. A small red ⓘ icon next to a section title means something there needs fixing. To go back to the email form, click Add Internal Landlord.

3. Choose a plan and pay

1. Read what is included, then click View Pricing Options.
2. In Choose Your Tenant Passport, compare the plans and click Select on the one you want. It is a one-time payment, not a subscription, and the passport is valid for 30 days.
3. The Before You Purchase window asks you to check that your landlord accepts the DigitalTenant Tenant Passport. If you are applying to a large apartment complex, check with their leasing office first. Then continue.
4. Pay on the secure Stripe screen. Click Back to return to the plans.
5. After paying, wait a few seconds. Don't close or refresh the page. You see Payment successful and your profile opens.

4. Fill in your 8-step profile

Your progress is saved as you go. If you leave, click Continue next to your passport on the Tenant Passport page to pick up where you stopped.

If you see Profile Warning, your account address is missing. Click Edit Profile, add your Address, City, State and Zip Code, and try again.

Step 1: Personal Info

Details from your account are filled in and greyed out. To change them, use Edit Profile Info at the top. Fill in the rest, including your date of birth (you must be 18 or older), your SSN or ITIN twice, your move-in date and your income. If you have no other income, choose Other and enter 0.

Your first and last name must match your ID exactly. Adding your middle name helps your screening report match your records. Check your name carefully on the Review Your Legal Name screen, then click Confirm & Continue.

Step 2: Identity Verification

1. Click Identity Verification, then Proceed.
2. Follow Plaid's steps to verify your identity with your driver's license or U.S. passport. Stay in the Plaid window until it is done.
3. Click Next.

Important: once this step is done, you can't go back and change Step 1. Check your name and SSN before you click Proceed.

Step 3: Income Verification

Click Income Verification. In the Plaid window, link your bank or your payroll account, or upload your recent pay stubs. Upload the original PDF from your employer or payroll site if you can, not a photo or screenshot. When it is done, click Next.

Step 4: Employment Information

Add at least one job with its title, company, start date, end date and a supervisor's name, email and phone number. Turn on This is my current employer for your current job. Click + Add Work History to add more jobs.

Step 5: Rental History

Add at least one address. For each one, choose the residence type, enter the address and dates, and add a reference: the landlord or property management company's name, the monthly rent, an email and a phone number. Tick This is my current address for where you live now. Click + Add Rental History to add more.

Step 6: Screening

Answer five Yes or No questions about smoking, bankruptcy, felony convictions, evictions and unpaid rent. Every answer starts on No, so read each question and change any answer that should be Yes.

Step 7: Standard Questions

Say how many pets and people will live with you, and how many people are applying in total, including you. You can add the names and emails of other applicants.

Step 8: Verification

1. If an Attestations Required window appears, tick every item marked Required and click Confirm & Continue.
2. Answer TransUnion's multiple-choice questions about your credit history.
3. Click Submit Answers.

5. See your result

• Completed: your reports have been requested and your passport is shared with your landlord. Click Go to passports. Your passport now shows Valid.
• Verification Failed: your answers didn't match. Click Try Again for a new set of questions.
• Unable to verify your identity online: write down the Screening Request ID on the screen and call TransUnion at (833) 458-6338. Your passport shows Manual Verification Required until this is done. To see the ID again, click your passport's name on the Tenant Passport page.
• If your passport shows Exam Passed with a Generate Reports button, click Generate Reports to finish.

Passport statuses

6. Check your reports and your landlord's decision

Click your passport's name. The passport screen has three tabs: Overview, Reports and Tips. Open the Reports tab. Each landlord you shared with has a row. The Application Decision column shows Pending, Approved or Denied.

Click See Reports to see your Credit Report, Criminal History and Eviction History. Open an available report to Download or Print it. If a report is still being prepared, check back later.

Good to know

• If the Plaid window closes and Next stays grey, refresh the page, click Continue on your passport, and try that step again.
• If you see a blank page on Step 8, go back to Tenant Passport and click Continue.
• If you paid but no passport appears in your list, don't pay again. Contact our support team.
• If you notice a mistake in your name or SSN after Step 2, contact our support team.
• The Status filter doesn't include Exam Passed. Clear the filter to see those passports.

Need help?

Email us at support@digitaltenant.com, or use the Help button in the bottom-right corner of your dashboard.